May 20, 2013

Pitfalls of Working with Humans

Be kind and thank people for their hard work“All things are difficult before they are easy. “

Thomas Fuller

I am not a person who writes anything personal on the web.
I have always kept all my articles and contributions online as part of my business related work.
Anyone who has worked with me or knows me, knows I go above the call of duty.
I love helping people. I enjoy teaching and empowering people online.
Recently I have hit the over 200 client mark and I guess what happens is called growing pains.
The little personal website company has to start tightening up a bit and being a bit more picky with the work and not letting themselves get taken advantage of.
I guess sometimes  the cosmos send you a message.
I had a new customer referred to me by someone in one of my training classes. This person who asked me to redo a site for them, and move it over to new hosting. They were in a hurry and they already had a blogging  website up and running. They had some other work online they do on a regular basis as well. This is more online experience then most people I work with.

I thought it would be a simple job and for the most part it was in the grand scheme of what I do. We ran into some minor troubles moving it from the paid part of WordPress.com , (please do not buy your domain name and hosting from them), just get your own hosting and buy your domain name from a domain name company.

I spent extra hours doing a banner for free, building a new design and customizing it. Then dealing with the hassles of trying to move from WordPress.com paid section and eventually we got everything done. Usually at this point I have a very grateful client and I do appreciate it when people thank me. It is a nice thing. Most people are very kind and quite thankful. It helps make all the extra unpaid hours I give feel like they matter.

When all was done I ended up with an email from this person.  They told me I should not of worked with them until they knew more and until they were more educated about how to use their website.  They told me I should of figured out their level of experience and turned them down or had them learn more first with an online class.
Instead of thanking me for going out of my way, working many extra hours, doing a free graphic banner for them, and rushing the work to get their site up by their deadline,  they told me I should of had them take a beginner online class first.
I knew this person was annoyed that they did not know enough by their definition of “enough”.
Not mine.

Honestly this the first time I have ever been told I should not of not of helped someone because they don’t know enough.
What do you think about that? If you hire a web person to do a job, isn’t it your job to know what you know and not mine to tell you what you don’t know.  Should I give a test to all my potential clients and tell them,  “no sorry you don’t meet the standards, since you don’t know what an URL or browser is, therefore I can’t do your web work for you”?  What are the “standards”. Whose standards?

I would love to get some feedback in the comment section on this.
Please leave a comment if you have some thoughts or words of wisdom.
Over 400 people a day now read this blog, so leave a comment and leave a link to your website too.
(Good SEO backlink  for you.)
I find some people who want things to be perfect or are perfectionists have a very hard time working online. It is a bit of rough and tumble.
You have to find your own answers often, and one of the most important lessons you will learn while working online, is things are never perfect.
You will never know it all, and you have to let go of the need to know everything or be “perfect” at it.
There is always something going wrong, always. Browsers, computers, email, glitches, shopping carts break, photos need resizing, the list is endless! One of my other articles is “The Zen of Getting Started Online“.
This is what I believe is the best way to stay sane while working online. You have to stay focused and let go of perfection.
It will never happen. You may have one perfect page, one perfect design that works for a few years, or one perfect logo, but something always happens, it all evolves and you have to stay nimble and sharp to keep up .

Yet you only have to keep up with what you want and are interested in for your site and your work.
The Internet is too big to know it all and master it all.  To all of you who have been so wonderful to work with and kind and grateful,
I am sending you all my good mojo right now and letting myself slip back into an attitude of gratitude. I work with so many lovely amazing people. I am truly blessed.
Tomorrow is a new day.

Web Terms and Definitions Quick Guide

Web Terminology, Web Terms and Quick Glossary

Web Terminology, Web Terms and Quick GlossaryWeb Terms and terminology can be confusing. Often when I work with people, they tell me they do not understand the web terms that I am  talking about.
This led me the realization that I needed to start building an online web terminology and definitions everyman type of dictionary that was easy to understand.  When I looked at the other online dictionary websites offering web Terms and definitions , I still found many of their definitions hard to understand. So this the start of my dictionary, which is going to be part of my WordPress Paid Support membership website. I am building this now and launching in February 2013. Here a few of the most common Web Terms and Definitions which I am frequently asked about.

Web Hosting

In a general sense, “hosting” refers to “web site hosting” which is the business of providing the equipment and services required to display Web sites. The business of hosting also involves maintaining files and providing fast Internet connections. If you run a Web site or do business on the Web, you have a host and you know the importance of having a good, reliable host. Hosting is very affordable nowadays; the most important factor continues to be good customer service, make sure they have it!

 

WordPress

WordPress started as just a blogging system, but has evolved to be used as full content management system that you can run a powerful and full website on. It offers many enhancement and functions through the thousands of plugins, widgets, and themes.

 

Plugins

A plug-in is a small program, or combination of programs, that sits on top of your WordPress installation and increases the functionality of your website in some way. (Translation: Plug-ins allow your blog to have more features and to do more than it could when you first installed it.)

Plugins integrate seamlessly with WordPress so as a user you don’t have to do any coding or technical stuff to use them. Just install them, follow set up directions and you are good to go.

 

Spam

Spam is the use of electronic messaging systems to send unsolicited bulk messages, especially advertising, indiscriminately. While the most widely recognized form of spam is e-mail spam, the term is applied to similar abuses in other media: such a comment spam on a website.

 

SEO

SEO stands for “search engine optimization.” It is the process of getting traffic from the “free,” “organic,” “editorial” or “natural” listings on search engines. All major search engines such as Google, Yahoo and Bing have such results, where web pages and other content such as videos or local listings are shown and ranked based on what the search engine considers most relevant to users

Spiders and Bots

Spiders and Bots “crawl” the web to give this information to the search engines.

A Web crawler is a computer program that browses the World Wide Web in a methodical, automated manner or in an orderly fashion.

Search Engine Bots

Search engines are, for the most part, entities that rely on automated software agents called spiders, crawlers, robots and bots. These bots are the seekers of content on the Internet, and from within individual web pages. These tools are key parts in how the search engines operate.

To be able to index the Internet, the search engines need a tool that is able to visit websites; navigate the websites; discern information about the website; decide what the website is about; and add that data to its index. This tool also has to be able to follow leads, or links from one website to the next, so that it can infinitely continue to gather information, and learn about the Internet. If it does its job properly, then the search engine has a good, valuable database, or index, and will deliver relevant results to a visitors query.

 

Google XML Site Maps- About Sitemaps

Sitemaps are a way to tell Google about pages on your site we might not otherwise discover. In its simplest terms, a XML Sitemap—usually called Sitemap, with a capital S—is a list of the pages on your website. Creating and submitting a Sitemap helps make sure that Google knows about all the pages on your site, including URLs that may not be discoverable by Google’s normal crawling process.

 

Social Bookmarking

Social bookmarking is a way to store, tag and share links across the internet.

When you find a web page that you find interesting, instead of having to remember the address of the webpage, you can simply save the address as a ‘bookmark’ in your browser (some browsers call them favorites). Social bookmarking is like saving favorites on your browser, except you are saving to a website that you can access from any computer in the world. But the part of social bookmarking is the ‘social’ part. You can share your favorites with other, using Facebook or twitter, or linked and other social media sites. This means that you can browse and search through content that other people have already decided is worth looking at.

 

Hyperlinks or “links”

A hyperlink (or link) is a reference to a location or document that the reader can directly follow, or that is followed automatically. You can click the link and be taken to another page, or a document using a “link”.

The content of the web link is just an URL or a location that is linked to something else.

 

URL

URL stands for Uniform Resource Locator, and is used to specify addresses on the World Wide Web. A URL is the fundamental network identification for any resource connected to the web (e.g., hypertext pages, images, and sound files).

The format can be http://askmepc.com or www.askmepc.com

The way browsers are set up today, you no longer need to enter the first part, http: or www.
You can simply enter the domain name in the address window of your browser, like askmepc.com, and your browser will take you there.

 

Browsers

A browser is software that accesses and displays pages and files on the web. Browsers require a connection to the Internet (e.g., through a cable modem, a direct Ethernet connection, or Wi-Fi). Popular web browsers include Firefox, Chrome, and Safari and Internet Explorer.

 

Social Media

“Social media” is a catch-all term for sites that may provide very different social actions. For instance, Twitter is a social site designed to let people share short messages or “updates” with others. Linkedin is more of a business/job network site where professionals share information and interact. Facebook, in is a full-blown social networking site that allows for sharing updates, photos, joining events and a variety of other activities.

 

Post/Blog Post

When working in WordPress, you have a post section. All that is, is what the software calls the section where you write and publish your articles. This is typically known as the “blog” section of your website.

 

 

Did your web design company or person leave you hanging?


I often get new business from very frustrated website owners who have basically been abandoned by the person or company they hired to help then with their website. Sometimes their websites are half finished on a test site and the person seems to have mysteriously disappeared or stopped answering their phone.

 

Other larger companies who offer website design, farm out the work, and slap the site up, but give no help or direction to the poor website owner.
Often the reason for this is they are not actually doing the work themselves.
I recently had a client who came to me with that  very situation. Their website was up, but it had no keywords, tags, or any kind of the most basic SEO done. The client was more than willing to do it themselves, but the company insisted she needed to pay their “SEO dept”, once again most likely contracted out, or farmed out for the help. I have always cautioned clients about paying for SEO services. It is an area full of people who failed at other get rich quick schemes.  Remember a few years ago when you would get all those invites in the mail for “free dinners” at a hotel, and it was about getting rich quick in some kind of real estate venure? Well those are often the types I run into that decided to become “SEO Experts”.

The problem with many of these type of website related services and web designers and website companies themselves, is there is nothing required to stick up a website and call yourself an expert.
This is why I tell you, check references, check the work they have done before and beware!

People that are good at what I do,( build Websites and use and teach WordPress),  and other things like SEO, are very transparent. They use their real names, they have real clients whose websites you can look at and check their traffic and website rankings and the best ones have a great blog that offer tons of free help and information so you can help yourself.
Here are a few quick tools that can help you check on other sites and see how they are doing, or check your own website out.

Google Page Rank Tool:

Check Page Rank of your Web site pages instantly:



This page rank checking tool is powered by Page Rank Checker service

 

 

 

 

 

 

 

Ever wonder how many of your website pages are actually indexed on Google and in the search engines?

To check this out all your have to do it enter:
site:yourwebsiteurl.com
So for instance for me to check out this site I would go to google search and enter
site:askmepc-webdesign.com
This shows me all the pages on google that I have indexed, which is around 230 pages.
Another fun tool you can only use on Firefox is the SEObook tool for the toolbar.
This is real SEO website, with training and a proven track record.
With one click you can see what I have below in the image for any website.
This will help you know your competition and also check out fraudulant companies and so called SEO and Web Designers/WordPress designers.

Seo tool for toolbar seobook

If you have been left hanging, or just need some help with your WordPress Website, or to convert and HTML website to WordPress, or WordPress training, please feel free to contact me for a free consult to discuss your needs.
You can see my testimonials here, with real people, first and last names and websites that are still up and running!
If you need a website, please fill out my pre-planning sheet here. 

I will never leave you hanging out there alone in cyberspace.
When you need help, I am a phone call or email away!

 

What is a gravatar, and how do I get one?

Get a gravatar directionsMany people ask me how to get a gravatar, or really they ask me this, ” How do I get one of those photos that will show up next to my name on other websites”? Many people do not even know what a gravatar is. A gravatar is an image you select , that is attached to whichever email you select, when you sign up for a gravatar here. http://en.gravatar.com/.

This image to the left of me is a gravatar I custom created. I was just using my headshot, but I noticed many places I left a gravatar, left no way of knowing who I was or where I could found. I took one of my images and just added my business name on top there, and now I use this as one of my gravatars.

Another nice thing with gravatars are you can have multiple emails and images attached to each email, so you do not have to have the same image all the time.

  • What do you use a gravatar for?
    Well if you are online much, you problally have a business, a book, a product or just yourself that you would like to promote or have known better, right? So when you leave comments on other websites or in forums, most of the time if you have a gravatar set up, when you leave an email on that part of leaving a comment, (totally private) it will show your gravatar.
    Membership websites on WordPress will show your gravatar. Many different places use this gravatar set up.
  • Is is hard to set up a gravatar?
    Not at all. I have made a short video to show you how easy it is.
    All you need to do really is sign up, find a small image you want to use and upload it and that it is, you are ready to go!

 

  • If you have any questions or comments please leave them below and good luck with your new gravatars!